Employee Success Coordinator

📍 On-Site | SugarBot Creamery – 302 N Main St; St. Charles, MO
🕰 20+ hours per week | Some evenings & weekends required
💵 Wages starting at $22/hour + tips

We’re looking for an Employee Success Coordinator to join our team and help our crew shine. This is a new role, so we’re excited to shape it together with someone who loves working with people, values honest communication, and isn’t afraid to roll up their sleeves.

SugarBot Creamery isn’t just an ice cream shop — we’re a place where nostalgia, community, and meaningful employment meet. We make everything from scratch, from our decadent ice creams to our original gooey butter cakes. But just as important as what we make is who we hire: we’re proud to employ and support folks who face systemic barriers to employment, helping build pathways to meaningful work. We focus on 4 main communities: people with previous justice involvement, members of the LGBTQIA+ community, neurodivergent folks, and transitional youth.

✨ What You’ll Do

  • Work alongside our team, learning the soda jerk and shift lead roles so you can support, train, and model what great service looks like.

  • Welcome and train new employees, helping them feel confident and supported as they learn.

  • Offer kind but clear feedback to keep the team on track.

  • Keep tabs on employee progress and communicate honestly with leadership about what’s working (and what’s not).

  • Help with weekly inventory checks, vendor ordering, and the occasional store run.

  • Work some evenings and weekends (especially during busy festivals) to be present and engaged when our team needs support most.

  • Collaborate with ownership to shape this new role — your voice and input will matter.

💪 Who You Are

  • You love working directly with people and believe everyone deserves the opportunity to work in an environment where their contributions are valued.

  • You’re comfortable giving honest, kind feedback.

  • You’re organized, proactive, and ready to jump in wherever you’re needed.

  • You’re flexible with scheduling, including some evenings and weekends.

  • You communicate openly and value transparency.

  • You’re excited to grow with a business that’s about more than just sweet treats.

🍨 Why Join SugarBot?

  • Be part of a growing, mission-driven business that values people as much as product.

  • Help shape a brand-new role with real impact.

  • Work in a nostalgic, community-centered environment filled with great ice cream and even better people.

👉 How to Apply

If this sounds like you (or someone you know), send your resume and a short note about why you’re interested to:
📧 jackie@sugarbotsweetshop.com